2026 AUGIE Connectivity Survey

– Insurance’s AI Future Starts with Connected Workflows

See what 615 insurance professionals say is slowing progress—and how stronger connectivity can unlock more efficient workflows, better service, and greater value from AI.

AI adoption is accelerating across insurance, but disconnected systems and manual processes continue to limit its impact. In this new AUGIE report, insights from 615 insurance professionals reveal where workflow friction is greatest, which technology priorities matter most, and how agencies, carriers, and solution providers can work together to build a more connected future.

The Cost of Disconnected Systems

60% of agencies identify limited system integration as their biggest operational challenge.
64% of carriers say disconnected systems create significant or severe inefficiencies for agencies.
Many routine policy transactions require an additional 10–30 minutes because systems are not fully integrated.
79% of agencies report using AI, making connected data and workflows increasingly important.

What You’ll Learn

Which agency workflows remain the most manual—and where friction adds up across the customer lifecycle.
Why agencies and carriers both rank workflow integration among the industry’s greatest opportunities.
What prevents faster progress, including competing priorities, compliance requirements, budget constraints, and weak feedback channels.
How stronger data standards, governance, and collaboration can make innovation scalable.
Practical ways agencies can document workflow pain points, influence technology roadmaps, and participate in industry working groups.

Built on Industry-Wide Insight

Based on an online survey conducted in March and April 2026, the report brings together perspectives from 364 agency professionals, 90 carrier professionals, and 137 solution providers. The result is a practical, industry-wide view of the technology challenges and opportunities shaping the independent insurance ecosystem.

Download the AUGIE Connectivity Survey

AUGIE Connectivity Survey – 2026 summary

Get the Full AUGIE Connectivity Survey Results

Want to dig deeper into the findings? Become an individual sponsor of AUGIE for just $25 and receive the complete AUGIE Connectivity Survey results, including the detailed findings and open-ended responses from agents, carriers and solution providers.

Your individual sponsorship supports AUGIE’s work to advance connectivity and collaboration across the insurance industry—and gives you a closer look at where the industry sees the biggest challenges and opportunities for progress.

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If you are interested in learning more about becoming an individual sponsor, please click here