Artificial Intelligence (AI)

Artificial intelligence has the potential to transform agency operations, but successful adoption requires more than evaluating features and functionality. AUGIE is helping agents understand how AI solutions access, use, store, and protect data, particularly when interacting with carrier systems and customer information.

Donna LaGoy and Cal Durland participated in an AI Podcast. Your Agency Has an AI Exposure… – The Insura-Preneur Podcast – Apple Podcasts

AUGIE’s discussions highlighted the importance of due diligence before adopting AI solutions. Agencies should understand how any AI solutions they are using work, what data it accesses, who controls that data, how it is protected, and whether the vendor’s practices align with carrier requirements and agency obligations. As AI continues to evolve, maintaining trust, security, and accountability will be critical to realizing its full potential within the insurance industry.

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