We’re focused on four key initiatives — all centered around using technology to enhance the agent-customer experience.
- Submission ID and Tracking
Once a policy is bound, it has a number and can be tracked all the way through agents’ systems. But when it’s just being quoted there should be better ways to track it. The technology tools are out there—like eDocs—but we need to work on the process and practices.
- Two-way eDocs
There’s so much more we can be doing with eDocs, with standard information and best practices in place. And eDocs are significantly better than email for agents. There is a lack of awareness around the power of this solution among carriers and agents. We’ve created this group to help change that.
- Agribusiness Download
We’ve talked about automating key elements of AG for years. We realize we need to start small, so this group is looking at small policies first (like road stands and fruit farms). We think we can make a big difference.
- Provisioning and Credentialing
This is a problem that’s growing. When an agent joins—or more importantly, leaves—it takes a lot to get them set up or turned off throughout the system. What if agencies could use their management systems for trusted IDs and single sign on with carriers? Then when an agent leaves, a single message would be sent through the AMS to all carriers to turn them off.
For maximum efficiency and better customer service, agents are looking for all of their intermediaries to provide download or other automation. An intermediary is any organization between the retail agency and a carrier, or a carrier providing a non-standard market. Intermediary markets assist agents who do not have a direct appointment with the carrier, or who need coverage provided for their client that is not available in the retail market. These markets may also be known as alternative markets, Excess & Surplus lines, programs, MGAs, and Wholesalers. This group is created to help drive awareness and education among intermediaries.